The Result: Michael had always seen his camera as shield. In a sort of magical way, it kept him safe as he moved through the crowd under fire. But it also kept him removed from the emotional environment around him. Engrossed in the imagery he was exempt from the rest.
He suffered guilt for feeling nothing while witnessing a massacre. It affected his work, his home life and haunted his reflections.
The Insight: The camera that had always “provided distance,” could protect him only so far. He wasn’t callous and unfeeling, but in fact providing a great service to others.
His photos went on to win top awards. Some of the insight came from coaching. The rest came from colleagues who had experienced similar effects.